Sheraton Imperial Kuala Lumpur Hotel, Kuala Lumpur - Reviews, Room Options & Prices 2025

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About the Hotel

Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

The 5-star Sheraton Imperial Kuala Lumpur Hotel stands as the 'Grande Dame' of Malaysia's capital in Chow Kit, one of Kuala Lumpur's oldest sub-districts. Following a multimillion-dollar transformation, this family-friendly hotel features newly redesigned spaces blending traditional grandeur with modern simplicity.

Elevated Room Experience

The Sheraton accommodations, situated on higher floors, offer walk-in closets, marble bathrooms, and sleek furnishings. Each room includes a minibar, safe deposit box, and satellite TV, complemented by executive lounge access in select categories.

Diverse Dining Options

Five dining venues include Essence restaurant with live cooking stations and Celestial Court serving Cantonese cuisine. The Pool Bar offers light bites and refreshments for post-swim relaxation.

Wellness and Events

The Mandara Spa provides massage therapy, facial and body treatments. Additional amenities include a 24-hour fitness center, outdoor pool, and comprehensive event facilities with multiple meeting rooms and a ballroom.

Central City Location

Sheraton Imperial Kuala Lumpur Hotel sits within walking distance of LRT and Monorail stations. The property provides direct access to landmarks including the Petronas Twin Towers, Pavilion Kuala Lumpur, and Merdeka Square.

“The hotel is conveniently located near major attractions and shopping malls.”view full review

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“Absolutely loved my stay! Wonderful experience all around!” view full review

Top location:Highly rated by recent guests(8.8)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site at MYR 10 per hour.

Wireless internet is available in the entire hotel for free.

Other information

A full breakfast is served at the price of MYR 69 per person per day.

There are no extra beds provided in a room. There are no cots provided in a room.

Pets are not allowed.

English, Chinese, Malay, Tamil

Year renovated:2007

Number of floors:38

Number of rooms:398

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

1 King Bed Tower View Guest Room

Max:

2 persons

36 m²

Bed options:

1 King-size bed

City view

Shower

Bathtub

room details

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2 Twin or Single Beds City View Room

Max:

3 persons

42 m²

Bed options:

2 Single beds

City view

Shower

Bathtub

room details

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1 King Bed City View 1-Bedroom Suite

Max:

3 persons

84 m²

Bed options:

1 King-size bed

City view

Shower

Bathtub

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Kuala Lumpur 2.7 km

Airports

Sultan Abdul Aziz Shah (SZB) 29.5 km

Kuala Lumpur International (KUL) 62.4 km

Train

Ampang Park Station 2.2 km

Old Kuala Lumpur Railway Station 2.3 km

Underground

Bukit Bintang 1.9 km

Merdeka 1.9 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

MYR 10 per hour

Luggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Barber shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Cookware/ Kitchen utensils

Services

Room service
Housekeeping
Laundry
Dry cleaning
Shops/Commercial services
Welcome drink

Dining

Restaurant

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Sun loungers
Spa & wellness centre
Sauna
Steam room
Back massage
Head massage
Full body massage
Foot massage
Pool with view

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Rollaway beds

Bathroom

Separate tub and shower
Free toiletries
Bathroom telephone
Sink

Self-catering

Cookware/ Kitchen utensils

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Map view

street view

Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

City landmarks

Event hall

Petronas Twin Towers

1.5 km

Mall

Suria KLCC

1.9 km

Kuala LumpurMalaysia

Dataran Merdeka

1.6 km

Mall

Chinatown

1.8 km

Park

KLCC Park

2.3 km

Market

Central Market

1.9 km

Aquarium

Aquaria

2.0 km

Mosque

National Mosque of Malaysia

2.1 km

Jalan Raja Merdeka Square

Sultan Abdul Samad Building

1.6 km

Shopping Area

SOGO Mall

1.8 km

Museum

Islamic Arts Museum Malaysia

2.2 km

Park

Kuala Lumpur Bird Park

2.2 km

Jalan Tunku Abdul Rahman

Jalan Masjid India

960 m

Monument

National Monument

2.1 km

Garden

Perdana Botanical Gardens

2.5 km

Pagoda

Sri Maha Mariamman Temple

2.1 km

Museum

Petrosains Science Discovery Centre

1.6 km

Event hall

Kuala Lumpur Convention Centre

1.8 km

Stadium

Stadium Negara

2.0 km

Stadium

Merdeka Stadium

2.2 km

Kuala LumpurMalaysia

Alor Street

2.3 km

Gallery

Kuala Lumpur City Gallery

1.8 km

Mosque

Jamek Mosque

2.3 km

Park

KL Forest Eco Park

2.0 km

No 26 Jalan Sultan Hishamuddin

National Textile Museum

2.1 km

Theatre

Cultural Palace

2.6 km

Sasana Kijang

Bank Negara Malaysia Museum and Art Gallery

3.5 km

Nearby

Brickfields

'Torana' Gate

400 m

Klang River

650 m

Kuala LumpurMalaysia

Jalan Tuanku Abdul Rahman

470 m

Restaurants

Villa Danieli

30 m

Jalan Sultan Ismail Sheraton Imperial Kuala Lumpur Hotel

Celestial Court

120 m

Jalan Sultan Ismail Sheraton Imperial Kuala Lumpur Hotel

Essence Restaurant

140 m

Jalan Sultan Ismail Sheraton Imperial Kuala Lumpur Hotel

Pavilions Lounge

140 m

Sheraton Imperial Kuala Lumpur Jalan Sultan Ismail Jalan Sultan Ismail

Pancake House International

50 m

Unit No G- 05 & Al-Fresco 3a

Emily's Steakhouse Kuala Lumpur

170 m

Ground Floor

Peter Hoe Cafe

270 m

Jalan Doraisamy 56-1 ,1st Floor The Row KL

The Row

160 m

22 _ 64 Jalan Doraisamy

BacchUS Wine Bar

170 m

52 Jalan Doraisamy

Mojo Restaurant & Bar KL

200 m

No. 42 Jalan Doraisamy Asian Heritage Row

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

7.8

Location

8.8

Service

7.4

Dining

7.4

Mark

United States, February 2025

5.6/10

I had a pleasant 2-night stay at Sheraton Imperial Kuala Lumpur. The hotel offered clean and spacious rooms, though the check-in process was a bit slow. The breakfast spread was generous, but the dining can get quite crowded during peak hours. Overall, the warm service and beautiful views made my visit enjoyable.

Rooms

10.0

The room was impeccably clean and spacious, featuring a nice walk-in closet, though the bathroom felt a bit dated. I enjoyed the amazing view of KL Tower from my room.

Service

8.0

Staff were friendly and responsive, greeting me warmly upon arrival. However, the breakfast service was a bit lackluster, with some delays during busy periods.

Location

9.0

The hotel is conveniently located near a MRT station and within walking distance of Quill City Mall, making it easy to access various attractions in Kuala Lumpur.

Dining

7.0

The breakfast buffet had a beautiful spread, but it felt crowded and poorly organized at times. Waiting for coffee orders felt longer than expected.

Facilities

7.0

The amenities, including the peaceful pool area, were enjoyable, though I wished for quicker service when I needed wine glasses delivered to my room.

Fred

United States, January 2025

5.4/10

My recent stay at the Sheraton Imperial Kuala Lumpur Hotel was a mixed bag. While the location and breakfast were truly excellent, my check-in experience was less than ideal, and there were some issues with room conditions. However, overall, I enjoyed my time and would consider returning in the future.

Rooms

8.0

I stayed in a Deluxe Suite, which was spacious and well-decorated. The room had a lovely view of the KL Tower, but the lighting was somewhat minimal, and I wished for more illumination at night. Additionally, I noticed a lack of personal touches like a welcome letter, which I usually appreciate.

Service

7.0

The front desk service during check-in was a bit disappointing. Although the staff was available, I felt my request for early check-in was disregarded. However, once I settled into my room, the room service was excellent and prompt, making my stay much more enjoyable.

Location

9.0

The hotel's location is fantastic, as it's just a short walk from the Medan Tuanku Monorail station. This made exploring Kuala Lumpur incredibly convenient, allowing me to easily reach popular spots like Bukit Bintang.

Dining

10.0

The breakfast spread was very nice, offering a vast selection that certainly did not disappoint. It was the highlight of my stay and a big reason for why I returned to this hotel.

Facilities

8.0

The hotel offers a range of facilities, including a gym that is open 24 hours and a good in-room dining service that exceeded my expectations. The spa and pool areas looked great, but I did not have a chance to try them on this visit.

Ben

United States, January 2025

5.4/10

I had a mixed experience at the Sheraton Imperial Kuala Lumpur. The service from the staff was really good, especially at the executive lounge, and the location is super convenient for exploring the city. However, I encountered issues with the room cleanliness upon arrival and some maintained facilities that didn’t quite meet my expectations.

Rooms

5.0

The room was spacious and beautifully maintained, but I faced a frustrating situation when I checked into a room that hadn’t been cleaned properly. While the room itself had luxury touches, I would expect thorough cleanliness, especially after a long flight.

Service

8.0

The service from the staff was truly commendable—everyone was friendly and went out of their way to ensure my comfort. The concierge also arranged some fantastic tours that made my stay nice. Yet, I did experience some inconsistencies in training among restaurant staff.

Location

9.0

The hotel is right in the heart of the KLCC area, which is fantastic for shopping and dining options. However, be cautious with traffic during rush hours as it could impede your plans.

Dining

7.0

The breakfast was a highlight with an really good spread. I loved that the chef was engaging and prepared my omelet just the way I liked it. Though, I found the coffee quite disappointing and believe there’s room for improvement in that area.

Facilities

5.0

While the hotel's facilities are intended to impress, I found a few areas that need attention. The elevators were slow, and I expected better connectivity and maintenance across the board for a 5-star hotel.

John

United States, December 2024

7.0/10

My stay at the Sheraton Imperial Kuala Lumpur Hotel was a mixed bag. While the room was spacious and clean, I faced issues with the check-in process and service responsiveness. There were some nice dining options nearby, which made up for some of the inconveniences I experienced during my stay.

Rooms

8.0

The room was large, comfortable, and offered a great view, though it lacked some basic lighting for work.

Service

6.0

Service was hit or miss; while some staff were attentive, I experienced delays in responses and check-in processes.

Location

8.0

The hotel is perfectly situated near attractions and dining spots, making it super convenient for exploring Kuala Lumpur.

Dining

6.0

Breakfast at the hotel was decent, but the buffet became chaotic later on, and the Asian options were definitely better than the Western choices.

Facilities

7.0

The gym was well-equipped and the spa facilities were nice, but I missed the availability of basic toiletries in the locker rooms.

Charles

United States, December 2024

7.2/10

Overall, my stay at Sheraton Imperial Kuala Lumpur Hotel was quite pleasant. The spacious room offered a great city view, and the location was convenient for exploring nearby attractions. However, there were minor issues with breakfast variety and some housekeeping details that could be improved.

Rooms

8.0

I loved my spacious room with a fantastic city view. It was a bit dated, yet clean and well-maintained. although a few extra towels would have been nice.

Service

8.0

The service was friendly and attentive throughout my stay. However, I had to remind housekeeping for a laundry bag, which was a bit inconvenient.

Location

9.0

The hotel is perfectly located near the monorail station, making it easy to get around. and it's just a short walk to shopping and dining options.

Dining

7.0

I enjoyed the breakfast selections, especially the freshly made juices. but I would have liked more variety for the dinner buffet as the options were somewhat limited.

Facilities

7.0

The facilities were quite good, with room service and laundry options available. but the Wi-Fi in the room could use some improvement.